Shanghai Booking Questions

Rates depend on your date, vehicle, passengers, luggage, route, duration and mileage. Send pickup and drop-off addresses, stops and the expected finish time. Published starting prices are a guide; confirm the vehicle, inclusions and final total before booking.

Check each item: vehicle hire, driver, fuel, road tolls and parking. Overnight trips may also involve driver meals and accommodation. Ask for written inclusions, exclusions and payment terms.

Confirm the service hours, mileage allowance, extra-hour and extra-kilometre rates, and rounding rules before booking. Agree any added stops or route changes and their cost before proceeding.

Provide the airport, terminal, flight number, address, passenger count and luggage. Intercity destinations, multiple stops and language requirements affect the arrangement. Confirm name-board pickup, waiting, parking and night-service charges.

Availability and rates depend on the date, time and requested language. Include the actual landing time and language in your enquiry. Ask for a complete quote covering any supplements before payment.

Send the date, pickup and drop-off addresses, times, passenger count, luggage sizes and quantities, route and contact details. For airport pickup, include the flight, terminal, name-board spelling and language. Mention children, older travellers and bulky luggage.

Contact us when your itinerary is known, especially for holidays, exhibitions, groups or a particular driver language. Same-day service depends on vehicle location and driver availability. An enquiry is not a confirmed booking.

Check the service provider, vehicle, seating, luggage space, dates, route, itemised price, deposit, balance, payment channel and cancellation terms. Keep written confirmation and receipts. Call us if payment instructions differ from those previously agreed.

Cancellation and rescheduling follow the terms confirmed with your order. Ask about deadlines, deductions and the refund process before paying. Contact us promptly with your booking and revised plans if your flight or itinerary changes.

Agree a time for receiving the driver details when booking. Save both the driver and service contact numbers. International visitors should confirm WeChat or WhatsApp contact before travel. If details have not arrived as agreed, call +86 139 0187 1329.

The driver meets you with a name board at the arrivals exit agreed in advance. Confirm the airport, flight, terminal, exact exit and name or company shown on the board. Domestic and international exits differ. Reconfirm the meeting point if your exit changes.

Yes. Confirm the passenger or company name and its spelling before travel. Check the name board together with the flight and arrivals exit. For groups arriving on different flights, provide each flight and the meeting plan.

Provide the correct flight number and tell your driver or our team about delays. Agree when waiting begins, the included allowance and how flight delays, immigration and baggage delays are handled. Update the driver after landing.

Check the confirmed terminal, exit and name board, then contact the driver with your current location. Agree a new meeting point if necessary. If the driver cannot be reached, call +86 139 0187 1329 for assistance.

Ask us about overnight transfers and provide the flight number and actual arrival date. Check dates carefully for flights crossing midnight. Confirm driver availability, waiting terms and the full price before paying.

Provide the flight departure time, airport, terminal, hotel and whether it is an international flight. Allow time for the journey, traffic, check-in, baggage and security. Agree pickup with us and check your airline’s check-in deadline.

The stated seat count normally includes the driver. Passenger and luggage capacity depend on the layout. Give adult and child counts plus suitcase sizes and quantities so we can confirm a suitable vehicle.

Tell us the child’s age, height and weight, and how many seats are needed. Confirm a suitable seat, fitting position, availability and any charge in the booking. Please request this before the driver arrives.

Explain any boarding assistance needed, whether the wheelchair folds, its folded dimensions and your group size. Confirm doors, steps and storage. If a passenger needs a lift or cannot transfer from a wheelchair, request and verify a suitable accessible vehicle.

Confirm the make, model, seat count, luggage space and photos before payment. Agree how any necessary replacement will be communicated. Check its capacity and price before accepting. Put any essential model requirement in the booking.

Drivers with English, Japanese, Korean, German, Spanish and French language skills can be arranged. Specify your language, date, flight and passenger count. We will confirm a suitable driver’s availability and quote; languages vary by driver.

Our driver team includes military veterans. Mention this preference when booking so we can check the schedule. Discuss it together with the vehicle and language requirements; the confirmed booking determines the arrangement.

Driver language support is primarily for transfers and itinerary communication. Professional guiding, exhibition assistance or business interpreting must be requested separately. Confirm the work, language, duration, staff suitability and price.

Provide a channel you can use after arrival, such as WeChat or WhatsApp, and test contact before departure. Save the driver details, name-board wording, terminal and exit. Agree a name-board meeting plan in case you cannot get online.

Ask about intercity returns and multi-day trips from Shanghai. Provide each day’s hotel, stops, passengers, luggage and standby needs. Confirm daily hours, mileage, intercity charges and driver meals or accommodation.

Send dates, flights or hotels, meeting venues, passengers, luggage and languages. For multiple transfers, list each time and contact person. Confirm the vehicles, name boards, driver details and process for itinerary changes.

State your contract, invoice and company-payment requirements when enquiring. Confirm the issuing entity, invoice type, items, tax and issue date. Special VAT invoices or monthly accounts depend on the confirmed arrangement.

Provide working days, stops, morning and evening trips, passenger numbers and contract duration. Confirm the vehicle, monthly service days, holidays, overtime, backup arrangements and settlement terms before comparing quotes.

Established in 2001, we mark 25 years in 2026. Contact +86 139 0187 1329 to confirm the service provider, vehicle, driver and order. Request relevant operating documents before payment if needed.

Send dates, route, addresses, adults and children, luggage sizes, flight, driver language and special needs. Check the total, service hours, waiting and overtime rules, cancellation terms, payment method and contacts. Pay only after clear confirmation.

Yes. Our promise is a full refund if you are not satisfied with the service. Contact us by phone or WeChat at +86 139 0187 1329 and provide the booking details so we can arrange the refund.